Frequently asked questions

Each request is quoted individually. Your quote includes the price of the item, our service fee, shipping and insurance, so you know the total before deciding. Requesting a quote is free and without obligation.

We ship to most countries worldwide. Some products (for example spirits, perfume or certain foods) are subject to carrier rules and import regulations in your country; we check this before sending you a quote.

We buy from official brand stores, authorised retailers or sellers that you have approved. We keep the original invoice, packaging and documents (warranty cards, certificates) and ship them with your item.

For goods exported outside the European Union, German VAT (Mehrwertsteuer) may not be due or may be refundable, depending on the seller and the item. For deliveries within the EU, German VAT is normally included in the price. We tell you in your quote which option applies.

There are no customs duties for deliveries within the European Union. For other countries, import duties and taxes are generally paid by the recipient on arrival. We prepare accurate customs documents and, for some destinations, can quote a delivery with duties prepaid.

Payment terms and methods are set out in your written quote. We never purchase anything before you have approved the quote.

It depends on availability and your location. Items in stock can usually be bought within a few days; express international delivery then usually takes a few business days. We give you an estimate with your quote.

Yes. We can order from German online shops that do not deliver abroad or do not accept foreign cards, receive the parcels, check them and forward them to you.

Yes, that is one of the main reasons customers use our service. We go to the store or manufacturer for you. For highly allocated items (some watches, for example) availability is decided by the brand, so we cannot guarantee a purchase, but we always tell you honestly what is possible.